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All Systems Operational

About This Site

Welcome to Packet's home for keeping the interwebs updated about the status of our platform, API's, and other goodness.

Packet API   Operational
90 days ago
99.96 % uptime
Today
Packet Customer Portal   Operational
90 days ago
99.97 % uptime
Today
Packet Network   Operational
EWR1 Device Provisioning   Operational
AMS1 Device Provisioning   Operational
SJC1 Device Provisioning   Operational
NRT1 Device Provisioning   Operational
Packet Website   ? Operational
EWR1 Block Storage   Operational
AMS1 Block Storage   Operational
SJC1 Block Storage   Operational
NRT1 Block Storage   Operational
Packet Customer VPN   ? Operational
SEA1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
LAX1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
IAD1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
ORD1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
ATL1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
DFW1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
FRA1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
HKG1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
SYD1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
YYZ1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 19, 2018

No incidents reported today.

Jul 18, 2018

No incidents reported.

Jul 17, 2018
Resolved - We have resolved this issue and all routes are performing normally. We will continue to monitor for any issues.
Jul 17, 21:41 EDT
Update - Our engineers are continuing to work on out EWR2 site, gradually re-introducing backbone and external provider connectivity onto new hardware. We do not foresee any customer-facing outages at this time.
Jul 17, 17:49 EDT
Update - Reachability to Verizon has been restored.
Jul 17, 16:08 EDT
Identified - We have partitioned traffic away from our EWR2 network presence, where we are looking at a defective network device, and service has been restored at this time.

We are, however, continuing to receive reports of reachability issues limited to specific ISPs, namely Verizon; we are investigating.
Jul 17, 15:32 EDT
Investigating - We are currently experiencing a network outage in our EWR2 (Newark, NJ) facility.

Customers in EWR1 and other locations remain online, however customers may see temporary periods of increased packet loss as traffic is re-routed onto alternate paths.

We will provide additional information as it becomes available.
Jul 17, 13:19 EDT
Jul 16, 2018
Completed - The scheduled maintenance has been completed.
Jul 16, 22:24 EDT
Verifying - Verification is currently underway for the maintenance items.
Jul 16, 22:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 21:01 EDT
Scheduled - On Monday, July 16, 2018 at 21:00 EDT, we will perform an emergency software upgrade on a single top of rack switch in our EWR1 facility. During this maintenance, servers in the impacted rack will be inaccessible on the network for up to sixty (60) minutes.

This event impacts a single rack, and therefore a small number of customer machines. The owner of organizations with impacted machines will receive an individual notice, which will include a specific list of affected servers.

Please feel free to reach out to us at help@packet.net or live chat from our customer portal (https://app.packet.net) with any questions.

Thanks,
The Team at Packet
Jul 13, 10:17 EDT
Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018
Completed - The scheduled maintenance has been completed.
Jul 12, 01:18 EDT
Verifying - Verification is currently underway for the maintenance items.
Jul 12, 01:12 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 00:01 EDT
Scheduled - On Thursday, July 12, 2018, at 00:01 EDT, we will migrate some t1.small server infrastructure in our SJC1 datacenter to a new ethernet switching platform. This work is necessary to enable backend transfer in our SJC1 facility.

This upgrade only affects a subset of our t1.small server capacity and no other server types. Your t1.small machine will be inaccessible on the network for up to sixty (60) minutes while we migrate affected customers.

Server provisions will be suspended for the targeted rack in SJC1 during the maintenance window. Machines will NOT lose power or reboot. If you have a block device attached via iSCSI to your t1.small machine, the network timeout may be sufficiently long that a reboot may be the quickest way for you to reattach your volume.

If your t1.small machines are impacted, you will receive an individual notice, which will include a specific list of your t1.small machines. Please feel free to reach out to us at help@packet.net or live chat from our customer portal (https://app.packet.net) with any questions.

Thanks,
Team @Packet
Jul 5, 17:49 EDT
Jul 11, 2018

No incidents reported.

Jul 10, 2018
Resolved - This incident has been resolved.
Jul 10, 01:40 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 10, 01:25 EDT
Investigating - Our team is investigating a provisioning issue within our SJC1 facility. We will update this status with additional details momentarily.
Jul 10, 00:54 EDT
Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018
Resolved - This incident has been resolved.
Jul 6, 12:46 EDT
Investigating - On July 6, 2018, at approximately 12:20pm EDT, we experienced a network incident in our EWR1 facility. This incident lasted for approximately 2 minutes and ended at 12:22pm EDT. Our engineers have found a problem interface and have corrected the issue.

Please feel free to reach out to us at help@packet.net or live chat from our customer portal (https://app.packet.net) with any questions.
Jul 6, 12:46 EDT
Jul 5, 2018

No incidents reported.