We have resolved this issue and all routes are performing normally. We will continue to monitor for any issues.
Jul 17, 21:41 EDT
Our engineers are continuing to work on out EWR2 site, gradually re-introducing backbone and external provider connectivity onto new hardware. We do not foresee any customer-facing outages at this time.
Jul 17, 17:49 EDT
Reachability to Verizon has been restored.
Jul 17, 16:08 EDT
We have partitioned traffic away from our EWR2 network presence, where we are looking at a defective network device, and service has been restored at this time.
We are, however, continuing to receive reports of reachability issues limited to specific ISPs, namely Verizon; we are investigating.
Jul 17, 15:32 EDT
We are currently experiencing a network outage in our EWR2 (Newark, NJ) facility.
Customers in EWR1 and other locations remain online, however customers may see temporary periods of increased packet loss as traffic is re-routed onto alternate paths.
We will provide additional information as it becomes available.
Jul 17, 13:19 EDT