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All Systems Operational

About This Site

Welcome to Packet's home for keeping the interwebs updated about the status of our platform, API's, and other goodness.

Packet API   Operational
90 days ago
99.97 % uptime
Today
Packet Customer Portal   Operational
90 days ago
100.0 % uptime
Today
Packet Network   Operational
Device Provisioning   Operational
90 days ago
99.99 % uptime
Today
EWR1 Device Provisioning   Operational
AMS1 Device Provisioning   Operational
SJC1 Device Provisioning   Operational
NRT1 Device Provisioning   Operational
Packet Website   ? Operational
EWR1 Block Storage   Operational
AMS1 Block Storage   Operational
SJC1 Block Storage   Operational
NRT1 Block Storage   Operational
Packet Customer VPN   ? Operational
SEA1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
LAX1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
IAD1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
ORD1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
ATL1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
DFW1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
FRA1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
HKG1 Provisioning   Operational
90 days ago
99.98 % uptime
Today
SYD1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
YYZ1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 9, 2018

No incidents reported today.

Dec 8, 2018

No incidents reported.

Dec 7, 2018
Completed - The scheduled maintenance has been completed.
Dec 7, 13:54 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 12:00 EST
Scheduled - On Friday, December 7th at 12:00PM EST, we will be performing a switch upgrade to a pair of switches in our NRT1 (Tokyo, Japan) data center to bring devices into version compliancy.

During this maintenance, be advised that connectivity in NRT will be intermittently unavailable for up to two (2) hours. Customers having dual bonded links to this set of switches should experience very minimal if any outage.

This event impacts a single rack, and therefore a small number of customer machines. The owner of organizations with impacted machines will receive an individual notice, which will include a specific list of affected servers.

Please feel free to reach out to us at support.packet.com with any questions.

Thanks,
The Team at Packet

Start time:
Saturday Dec 8th 0200 JST 2018
Friday Dec 7th 1700 UTC 2018
Friday Dec 7th 1200 EST 2018
Friday Dec 7th 0900 PST 2018
Dec 6, 19:44 EST
Dec 6, 2018

No incidents reported.

Dec 5, 2018
Completed - The upgrades have completed. Should you encounter issues or need assistance, please reach out via support@packet.com.
Dec 5, 14:02 EST
Update - We appreciate your patience while our engineering team continues the provisioning system upgrades.
Dec 5, 13:12 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 12:00 EST
Scheduled - Device provisioning will be slower than usual while we do some service upgrades in each of our facilities. This upgrade should not impact any customers. You may see servers in a queued state longer than usual, but should not take longer than a few minutes to start provisioning. Please reach out via support@packet.com should you need assistance.
Dec 4, 20:03 EST
Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018
Resolved - This incident has been resolved.
Nov 29, 23:16 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 29, 22:56 EST
Update - We are continuing to work on a fix for this issue.
Nov 29, 20:56 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 29, 20:54 EST
Resolved - This issue has been resolved. Should you experience any issues, feel free to email support@packet.com.
Nov 29, 16:43 EST
Identified - A dark fiber peer in DFW2 is currently down. Our networking team is investigating. Traffic has been routed around this peer. Customers may have seen network latency while traffic was being rerouted.
Nov 29, 15:07 EST
Nov 28, 2018

No incidents reported.

Nov 27, 2018

No incidents reported.

Nov 26, 2018
Resolved - We have resolved the issue with the switch in question and all is working normally.
Nov 26, 12:04 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 26, 06:28 EST
Update - We are continuing to investigate this issue.
Nov 26, 06:27 EST
Investigating - We have noticed a network connectivity issue on one of our NRT1 switch. We are now investigating on this issue.
Nov 26, 05:55 EST
Nov 25, 2018
Resolved - This incident has been resolved.
Nov 25, 13:55 EST
Monitoring - We have applied a fix for the provisioning issues and are monitoring the service.
Nov 25, 13:41 EST
Update - We are continuing to investigate this issue and will provide updates shortly.
Nov 25, 13:11 EST
Investigating - We are investigating increased errors in our AMS1 provisioning pipeline.
Nov 25, 12:29 EST