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Welcome to Packet's home for keeping the interwebs updated about the status of our platform, API's, and other goodness.

Packet API   Operational
90 days ago
99.97 % uptime
Today
Packet Customer Portal   Operational
90 days ago
99.97 % uptime
Today
Packet Network   Operational
EWR1 Device Provisioning   Operational
AMS1 Device Provisioning   Operational
SJC1 Device Provisioning   Operational
NRT1 Device Provisioning   Operational
Packet Website   ? Operational
EWR1 Block Storage   Operational
AMS1 Block Storage   Operational
SJC1 Block Storage   Operational
NRT1 Block Storage   Operational
Packet Customer VPN   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SJC1 Switch Upgrade Event May 23, 00:00-01:00 EDT
Update - UPDATE: Tonight's planned top of rack switch upgrade in SJC1 has been postponed to Wednesday, May 23rd at 00:00AM EDT. Please see below for additional event details.

Due to some unforeseen issues during our AMS1 upgrade, we are delaying a similar maintenance in SJC1 (originally scheduled for tonight) until next Wednesday.

As a reminder, during this event we will upgrade the software on several top of rack switches in SJC1. Server provisions will be suspended in SJC1 during the maintenance window.

Also, please note that this upgrade only affects a subset of our t1.small server fleet. No other server types are impacted. Machines will NOT lose power or reboot. If you have a block device attached via iSCSI to your t1.small machine, the network timeout may be sufficiently long that a reboot may be the quickest way for you to re-attach your volume.

If you’d like to get a specific list of the t1.small machines of yours that will be impacted, feel free to reach out to us at help@packet.net or live chat from our customer portal (https://app.packet.net) with any questions.

Thanks,
The Team at Packet
May 15, 17:55 EDT
Scheduled - On Wednesday, May 16th at 00:00 AM EDT, we will be upgrading the software on several t1.small top of rack switches in our SJC1 datacenter. This work is necessary to address several stability-impacting bugs we’ve encountered, as well as to provide additional capacity to support further growth of the Packet platform. Server provisions will be suspended in SJC1 during the maintenance window.

This upgrade only affects a subset of our t1.small server capacity and no other server types. Your t1.small machine will be inaccessible on the network for up to sixty (60) minutes while we reload customer-attached switches. Machines will NOT lose power or reboot. If you have a block device attached via iSCSI to your t1.small machine, the network timeout may be sufficiently long that a reboot may be the quickest way for you to re-attach your volume.

If you'd like to get a specific list of the t1.small machines of yours that will be impacted, feel free to reach out to us at help@packet.net or live chat from our customer portal (https://app.packet.net) with any questions.

Thanks,
Team @Packet
May 9, 13:04 EDT
Past Incidents
May 20, 2018

No incidents reported today.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018

No incidents reported.

May 15, 2018
Completed - The scheduled maintenance has been completed.
May 15, 02:06 EDT
Update - Scheduled maintenance window will extend for another hour as our Network Ops Team continue to carry on the maintenance work to the affected TOR switches.
May 15, 01:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 00:00 EDT
Scheduled - On Tuesday, May 15th at 00:00 AM EDT, we will be upgrading the software on several t1.small top of rack switches in our AMS1 datacenter. This work is necessary to address several stability-impacting bugs we’ve encountered, as well as to provide additional capacity to support further growth of the Packet platform. Server provisions will be suspended in AMS1 during the maintenance window.

This upgrade only affects a subset of our t1.small server capacity and no other server types. Your t1.small machine will be inaccessible on the network for up to sixty (60) minutes while we reload customer-attached switches. Machines will NOT lose power or reboot. If you have a block device attached via iSCSI to your t1.small machine, the network timeout may be sufficiently long that a reboot may be the quickest way for you to re-attach your volume.

If you'd like to get a specific list of the t1.small machines of yours that will be impacted, feel free to reach out to us at help@packet.net or live chat from our customer portal (https://app.packet.net) with any questions.

Thanks,
Team @Packet
May 9, 13:06 EDT
May 14, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018
Resolved - The maintenance event was completed with minimal interruption, and all services are now stable.
May 11, 21:12 EDT
Investigating - We are currently looking into a switch issue on one of our cabinets in EWR1 facility. At this time customers are not affected, but there is potential for a network interruption if you have a server connected to this switch. If you have any issues, please reach out to help@packet.net
May 11, 16:11 EDT
May 10, 2018

No incidents reported.

May 9, 2018

No incidents reported.

May 8, 2018

No incidents reported.

May 7, 2018

No incidents reported.

May 6, 2018

No incidents reported.