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All Systems Operational

About This Site

Welcome to Packet's home for keeping the interwebs updated about the status of our platform, API's, and other goodness.

Packet API   Operational
90 days ago
99.96 % uptime
Today
Packet Customer Portal   Operational
90 days ago
99.97 % uptime
Today
Packet Network   Operational
EWR1 Device Provisioning   Operational
AMS1 Device Provisioning   Operational
SJC1 Device Provisioning   Operational
NRT1 Device Provisioning   Operational
Packet Website   ? Operational
EWR1 Block Storage   Operational
AMS1 Block Storage   Operational
SJC1 Block Storage   Operational
NRT1 Block Storage   Operational
Packet Customer VPN   ? Operational
SEA1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
LAX1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
IAD1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
ORD1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
ATL1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
DFW1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
FRA1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
HKG1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
SYD1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
YYZ1 Provisioning   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 22, 2018
Completed - The scheduled maintenance has been completed.
Jun 22, 01:20 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 22, 01:19 EDT
Update - Maintenance was completed on schedule, and all servers were powered back up successfully. Please don't hesitate to reach out to us at help@packet.net with any lingering issues.
Jun 22, 01:19 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 23:00 EDT
Scheduled - UPDATE: Based on our experience from previous events, we are increasing the upgrade window to 2 hours. We will be sure to update the status page throughout the event. Please feel free to reach out to help@packet.net with any questions.

On Thursday, June 21, 2018, at 23:00 EDT, will migrate some of our x1.small.x86 server infrastructure in our IAD1 (Ashburn, VA) edge datacenter to new power feeds inside our facility. This work is being done to facilitate the further expansion of the Packet platform in this market, providing additional space and power capacity for additional growth. Servers will be without power for approximately (2) hours during this window. We have reserved a larger event window to allow for any additional work needed to restore services.

We will proactively disable Global BGP sessions approximately (10) minutes in advance of this work, allowing traffic to gracefully fail over to your infrastructure in other Packet data centers within the eastern United States region. In addition, server provisions will be suspended throughout our IAD1 datacenter locations for this event.

If you'd like to get a specific list of the servers of yours that will be impacted, feel free to reach out to us at help@packet.net or live chat from our customer portal (https://app.packet.net) with any questions.

Thanks,
Team @Packet
Jun 14, 15:07 EDT
Jun 21, 2018
Completed - The scheduled maintenance has been completed.
Jun 21, 02:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 00:00 EDT
Scheduled - On Thursday, June 21, 2018, at 00:00 EDT (21:00 PST on June 20th), we will migrate some of our x1.small server infrastructure in our LAX1 (Los Angeles, CA) edge datacenter to new power feeds inside our facility. This work is being done to facilitate the further expansion of the Packet platform in this market, providing additional space and power capacity for additional growth. Servers will be without power for approximately (1) hour during this window. We have reserved a larger event window to allow for any additional work needed to restore services.

We will proactively disable Global BGP sessions approximately (10) minutes in advance of this work, allowing traffic to gracefully fail over to your infrastructure in other Packet data centers within the western United States region. In addition, server provisions will be suspended throughout our LAX1 datacenter locations for this event.

If you'd like to get a specific list of the servers of yours that will be impacted, feel free to reach out to us at help@packet.net or live chat from our customer portal (https://app.packet.net) with any questions.

Thanks,
Team @Packet
Jun 14, 15:05 EDT
Jun 20, 2018

No incidents reported.

Jun 19, 2018
Completed - HKG1 Maintenance has been done and operational. Please let us know if you are still experiencing any issues at help@packet.net.
Jun 19, 19:46 EDT
Update - Facilities maintenance is completed, and all servers are back online. We will advise when provisioning is restored for this site.
Jun 19, 15:56 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 12:00 EDT
Scheduled - On Tuesday, June 19th, 2018 at 12:00 EDT, we will migrate some x1.small.x86 server infrastructure in our HKG1 (Hong Kong) edge datacenter to a new cabinet and data hall. This work is being done in anticipation of electrical and facilities work in the datacenter, which would result in a longer outage if the servers are not migrated. Servers will be without power for approximately (2) hours during this window, though we have reserved a larger event window to allow for any additional work needed to restore services.

We will proactively disable Global BGP sessions approximately (10) minutes in advance of the work, allowing traffic to gracefully fail over to your infrastructure in other Packet datacenters within the Asia-Pacific region. Additionally, server provisions will be suspended throughout our HKG1 and HKG2 datacenter locations during the event.

If you'd like to get a specific list of the servers of yours that will be impacted, feel free to reach out to us at help@packet.net or live chat from our customer portal (https://app.packet.net) with any questions.

Thanks,
Team @Packet
Jun 15, 15:43 EDT
Jun 18, 2018

No incidents reported.

Jun 17, 2018
Resolved - This incident has been resolved.
Jun 17, 20:33 EDT
Monitoring - We have resolved the issue and are continuing to monitor the API performance.
Jun 17, 18:18 EDT
Identified - We have identified the root cause of the API issue and have started mitigating the issue. We're working on a fix now.
Jun 17, 18:08 EDT
Update - We are continuing to investigate the issue. We'll post updates shortly!
Jun 17, 17:54 EDT
Investigating - We are investigating issues connecting to the Packet API.
Jun 17, 17:32 EDT
Jun 16, 2018

No incidents reported.

Jun 15, 2018
Resolved - The Packet Engineering team has identified and isolated the issue to a non-customer related configuration error and have stabilized the TOR switch. Please feel free to reach out to us at help@packet.net or live chat from our customer portal (https://app.packet.net) with any questions”.

Thank you
Jun 15, 14:35 EDT
Investigating - We engineers have identified a switching issue within a single cabinet in our EWR1 facility (esr1.b02) and are investigating. Customers may be experiencing loss of connectivity and engineers are working to resolve this as quickly as possible. If you have any questions please contact support@packet.net.
Jun 15, 13:44 EDT
Completed - This maintenance has been completed.
Jun 15, 09:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 08:01 EDT
Scheduled - On Friday, June 15th at approximately 08:00 EDT, we will be performing routine maintenance on our SEA1 facility. This maintenance will require reloading of equipment as we apply vendor updates to our routing and switching gear. Customers may see their servers become unreachable during this maintenance window. The window for this maintenance event is 1 hour.

If you'd like to get a specific list of the servers of yours that will be impacted, feel free to reach out to us at help@packet.net or live chat from our customer portal (https://app.packet.net) with any questions.

Thanks,
Team @Packet
Jun 14, 15:33 EDT
Jun 14, 2018
Completed - The maintenance has been completed.
Jun 14, 21:24 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 21:00 EDT
Scheduled - On Thursday, June 14, 2018 at 21:00 EDT, Packet will be performing emergency maintenance to a member of a redundant pair of TOR switches in our AMS1 facility. We do not anticipate any customer impact.

Please feel free to reach out to us at help@packet.net or live chat from our customer portal (https://app.packet.net) with any questions.

Thanks,
Team @Packet
Jun 14, 15:34 EDT
Completed - The scheduled maintenance has been completed.
Jun 14, 01:32 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 00:00 EDT
Scheduled - On Thursday, June 14, 2018, at 00:00 EDT (04:00 UTC), we will migrate some t1.small server infrastructure in our SJC1 datacenter to a new ethernet switching platform. This work is necessary to address several software issues, as well as to provide additional capacity to support further growth.

Server provisions will be suspended for the targeted racks in SJC1 during the maintenance window.

This upgrade only affects a subset of our t1.small server capacity and no other server types. Your t1.small machine will be inaccessible on the network for up to ninety (90) minutes while we migrate affected customers.

Machines will NOT lose power or reboot. If you have a block device attached via iSCSI to your t1.small machine, the network timeout may be sufficiently long that a reboot may be the quickest way for you to reattach your volume.

A direct message has been sent to users which will include a specific list of the t1.small machines of your's that will be impacted. Please feel free to reach out to us at help@packet.net or live chat from our customer portal (https://app.packet.net) with any questions.

Thanks,
Team @Packet
Jun 7, 12:11 EDT
Jun 13, 2018

No incidents reported.

Jun 12, 2018

No incidents reported.

Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 8, 2018
Resolved - This incident has been resolved.
Jun 8, 17:58 EDT
Identified - We are doing an emergency reload of our router in SEA1 Edge Facility. This is required to fix an issue we are experiencing. Total downtime should be about 10 minutes.
Jun 8, 16:46 EDT